We ship nationwide. The Rockland, Maine store is curbside only. Bixby Chocolate Cafe in Waterville is open!
Buy 12 Bixby Bars, get one free!
*Bars picked from available flavors. Picture does not indicate which bars will be included in the order but rather the collection your bars would be chosen from.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bixbyco.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bixbyco.com and send your item to:
Bixby & Co.
1 Sea Street Place
Rockland ME 04841, USA
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
Bixby & Co.
1 Sea Street Place
Rockland ME 04841, USA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
My sister Linda Johnson who lives in Perry Me, got me started with your bars. I have since shared them with friends and you should be getting busy filling more orders from ct. because of Linda!
This is my second time ordering from bixby. Love all of the vegan bars. We also ordered hot chocolate mixes and they are excellent. Will order again!
We sent the dozen to a Bixby relative in Florida.
They were a gift
The bars went to a family with 3 children. I'm told all in the family were very pleased, especially the children.
This was a gift to an old friend who loves chocolate! It was a great hit! She adored all the chocolates!
My sister Linda Johnson who lives in Perry Me, got me started with your bars. I have since shared them with friends and you should be getting busy filling more orders from ct. because of Linda!
This is my second time ordering from bixby. Love all of the vegan bars. We also ordered hot chocolate mixes and they are excellent. Will order again!
We sent the dozen to a Bixby relative in Florida.
They were a gift
The bars went to a family with 3 children. I'm told all in the family were very pleased, especially the children.
This was a gift to an old friend who loves chocolate! It was a great hit! She adored all the chocolates!